Privacy Policy
Last updated: February 2026
Introduction
[Visit Kelcyra / Juli's full name] ("we", "us", "our") operates the visitkelcyra.com website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), as we serve visitors from the European Union, including Italy and other EU member states.
Information We Collect
Information You Provide
When you contact us through our website contact form or WhatsApp, we may collect:
- Your name
- Email address
- Phone number (including WhatsApp number)
- Message content and tour preferences
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address (anonymized for analytics)
- Browser type and version
- Pages visited and time spent
- Referring website
- Device type and screen resolution
Google Analytics
We use Google Analytics (GA4) to understand how visitors use our website. Google Analytics collects data through cookies and similar technologies. We have enabled IP anonymization to protect your privacy. Analytics data is only loaded if you accept cookies through our consent banner.
Cookies
Our website uses the following cookies:
- Essential cookies: LiteSpeed Cache cookies for website performance. These are necessary for the website to function properly.
- Analytics cookies: Google Analytics cookies (_ga, _ga_*) to measure website traffic. Only loaded with your consent.
- Preference cookies: GTranslate cookies to remember your language preference.
- Consent cookie: vk_cookie_consent — stores your cookie preference (localStorage).
You can manage cookies through your browser settings or through the cookie consent banner displayed on your first visit.
Third-Party Services
Our website uses the following third-party services, each with their own privacy policies:
- Google Analytics — website analytics
- Google Maps — embedded maps on our contact page
- GTranslate — website translation service
- WhatsApp (Meta) — direct messaging for bookings
- Instagram / Facebook (Meta) — social media links and potential embeds
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and booking requests
- Provide and improve our tour services
- Analyze website usage to improve our content
- Comply with legal obligations
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Contact form submissions and booking communications are retained for up to 2 years. Analytics data is retained for 14 months in Google Analytics.
Your Rights (GDPR)
Under the GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request limited processing of your data.
- Portability: Receive your data in a portable format.
- Objection: Object to processing of your personal data.
To exercise any of these rights, please contact us at [email].
Contact Us
If you have questions about this Privacy Policy or your data, please contact:
[Visit Kelcyra / Juli's full name]
Kelcyra, Albania
Email: [email]